CANCELLATION / REFUND POLICY

Dear Valuable Customers:

We understand your travel plans may change. With that in mind, we have a very simple cancellation policy: just give us 24hr notice (for Online Reservations), 3hr notice (for Same Day Appointments) prior to your pickup time and we will cancel your reservation without any charges.

If cancelled upon pick up or after 5 mins there will be a $20 cancellation fee within Sanford area, $30 outside of Sanford.

* This also applies to any PRE-PAID RIDE’S.

* Online booking must be made at least 3 hrs in advance to best accommodate service due to our high value of customers.

* After 12 am we take online booking customers by appointment ONLY.

All cancellations of local journeys made before the booking time and prior to vehicle dispatch will not incur a penalty charge. If you need to cancel a booking, please contact us by phoning our call center on 321-318-6417 / 407-951-9007.

There are no refunds for service rendered. Cancellation fees are charged to compensate drivers for time invested in traveling to a rider’s pickup location.

If you feel you were charged this fee mistakenly, please contact customer support and we’ll respond to you as soon as possible.

Please be responsible and plan accordingly.

Liability
In the event of circumstances beyond our control, 24 Hrs Taxi Team reserves the right to cancel all services. If a car breaks down during the journey, an alternative will be provided with a practical time allowance.

Thanks,

24 Hrs Taxi Inc. Management